An ode to McAfee.. Purveyors of the finest scamware

So I was getting ready to post about various things that have been keeping me busy recently and some upcoming plans, but a recent interaction with McAfee promoted me to write about their excellent service first..

Last week my father in law’s computer became infected with a trojan.  Not the biggest issue you’d think and a fairly common occurrence.  However he was running fully up-to-date McAfee protection that he actually pays the princely sum of about £55 per year for.

This is failure one, a pensioner who only uses the internet for running an motorcycle club, booking holidays and general browsing becomes infected with a Trojan despite having fully up to date and paid for anti-malware installed.

Then we go through the process of this exceptional anti-malware software trying to remove the trojan that goes something like this;

– McAfee needs to reboot your computer to remove the malware

– Reboot

– McAfee needs to reboot your computer to remove the malware

.. and so on

This failure is issue two.

The next is perhaps the worst failure of all, as a paying customer, my father in law then decided to contact McAfee customer support.  After a long winded conversation with someone who could barely understand him, he was finally put through to technical support.  At last someone who could help.  Well, they did understand the problem and were able to tell him his software that he subscribes to from them was likely disabled by the trojan, and that his firewall was also likely turned off.  Their next statement was that they would required a further £56 in order to provide any assistance.

So – pay a yearly subscription for McAfee anti malware, it doesn’t work..  Then when you call them for assistance they want more money to help resolve the issue caused by their solution not working!

When asked point blank what the subscription fee gets you over and above using a free anti-malware solution the response was well erm nothing sir.

So my advice to you and to anyone you know who may ask you advice on which anti-malware solution to use is;

– Don’t use McAfee

– Don’t pay for it if you are comfortable using one of the many excellent free products such as AVG free

– If you do pay for it, make sure you have a clear understanding of just what your investment will get you

– Oh and don’t use McAfee.

I have no idea if the other paid for solutions offer a service this bad, but it seems to put them on par with the scamware type vendors – here install this, when it doesn’t work pay us more to help.  The only difference is McAfee put a legal and friendly face on their scam, which probably makes them worse.

And to top it off, guess who is probably going to have to go and clean the infected machine now..

Apologies for the slightly ranty post, but this was massively poor on McAfee’s part.

A more balanced post about general IT stuff, my Masters and some upcoming plans will follow shortly 🙂

K