I have mentioned in previous posts that when it comes to moving systems into the cloud, one of the key areas to ensure is covered is that of the contract. As you move systems to the cloud type model, you as a business or IT department become more and more abstracted from the underlying architecture and rely on the CSP (Cloud Service Provider) to have the architecture covered.
While in many ways this is great as the CSP will have considerably better infrastructure and a larger IT department than you as the customer so not only do you need to worry less about the services that support your systems, they are likely better set up and managed than if you tried to do so in house.
However the downside of this is that you are very much more beholden to contracts and service level agreements. As such ensuring the you completely understand the terms of the contract you sign with the CSP, including SLAs, where your data is, how it is handled, what levels of performance, scale, DR etc. you are entitled to is critical.
To help with this CloudPro have recently published a couple of articles on what should be in the contract (part 1) and what to look out for in the fine print (part 2).
These can be found at the below URLs;